Refund & Returns Policy

Handee Feet Foot File Refund Policy

At Handee Feet, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

You may return your Handee Feet Foot File within 30 days of delivery for a refund, provided that:

• The item is unused and in its original condition.

• The item is returned in its original packaging where possible.

• Proof of purchase is provided.

Hygiene & Safety

As the Handee Feet Foot File is a personal care product, we cannot accept returns of items that have been used, unless the product is faulty or damaged upon arrival.

Faulty or Damaged Products

If your item arrives damaged, defective, or develops a manufacturing fault within a reasonable period of use, please contact us as soon as possible. We may request photographs of the issue to help us assess your claim.

Where a product is confirmed to be faulty, we will offer one of the following:

• A replacement product

• A full refund

• An exchange (subject to stock availability)

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

• If you are returning an item because you changed your mind, you will be responsible for return postage costs.

• If the item is faulty, damaged, or incorrectly supplied, we will cover reasonable return shipping costs.

How to Request a Return

To request a return or refund, please contact us with:

• Your order number

• Your name and contact details

• A brief description of the reason for return

• Photos (if the item is damaged or faulty)

Contact Us

If you have any questions about our Refund & Returns Policy, please contact our customer support team.

Shipping Information

Handee Feet Foot File Shipping Policy

Thank you for choosing Handee Feet. We aim to process and dispatch all orders as quickly as possible.

Order Processing

• Orders are typically processed within 1–2 business days of purchase.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During busy periods, processing times may be slightly longer, but we will do our best to keep you informed.

Shipping Times

Estimated delivery times:

• United Kingdom: 2–5 business days

• Europe: 5–10 business days

• International: 7–15 business days

Please note that delivery times are estimates and may vary due to factors outside our control, including customs processing, postal delays, weather conditions, or peak shipping periods.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched. You will receive a shipping confirmation email containing your tracking details.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities. These charges are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate when placing your order. We cannot be responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact us and we will work with the shipping provider to investigate the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the packaging and product so we can assist you promptly.

Contact Us

For any questions regarding shipping, delivery, or your order, please contact our customer support team and include your order number for faster assistance.